How AI is transforming public services - one meeting, one dashboard, one existential crisis at a time.
TL;DR (for the extremely busy or just extremely lazy)
AI in the public sector isn’t the future - it’s the messy, sometimes brilliant present. It’s already working inside government coding departments, HR offices, and even in the black hole of weekly Zoom meetings. Are governments using AI? Yes. Is it flawless? No. But it's real. Ulla is one platform proving that sometimes a robot can rescue a civil servant from their 37th “strategic alignment” call of the week. Real transformation doesn’t start with a keynote - it starts with someone finally writing down what happened in a meeting.
The AI party has started (You’re already late)
While someone is still asking “Can we even use ChatGPT in a government office?”, the UK government has already tested AI assistants with over 50 public sector dev teams. Results? Around 1 hour saved per day per developer - which, in human terms, is 28 extra working days per year. (ITPro)
Meanwhile, over 50% of public servants in finance and IT roles are already using generative AI. Of course, more than 40% have encountered errors introduced by these tools. So yes, people are still mad when AI messes up - conveniently forgetting that people do that literally all the time. (GlobalGovermentForum)
Let’s talk about trust (or why people still don’t trust robots)
AI can summarise your meeting, predict burnout, and even tell you your CRM is a swamp. But employees still worry that using it will make them look lazy, incompetent, or replaceable. According to one recent survey, many civil servants are hesitant to even admit they use AI at work - fearing it might reflect badly on them. Imagine if the AI could also boost their self-esteem. (TheGuardian)
Data, dashboards, and the death of paperwork
At a major London event, government leaders discussed how to “unlock data and AI for the public good.” Translation: they’re finally bored of looking at 1998 Excel spreadsheets and unsearchable PDFs. (GlobalGovermentForum)Meanwhile, NVIDIA and friends are building national AI infrastructure, as if prepping the public sector for a Mars landing. Massive GPU factories, local data centers - just so government offices can finally open a Google Sheet without lag. (NVIDIA)
Where Ulla comes in (Spoiler: in all the boring places)
And now, the things that actually make sense.
Ulla isn’t a “robot from the future.” It’s a set of tools already helping civil servants survive their own bureaucratic nightmares. And if that sounds dramatic, you’ve clearly never been to a meeting with four attached PDFs and a calendar invite that says “sync touchpoint.”
🎯 Meetings that don’t suck the life out of you
Ulla Notetaker records, structures, and summarises meetings. In other words, it does what stenographers were supposed to do in the 90s - minus the stress and misquotes.
💥 HR that sees burnout before it becomes a blog post
The HR tools pick up early signs of fatigue, overload, and imbalance - so issues can be addressed before someone disappears from Teams chat forever.
📊 Dashboards that show not just “who’s working” but “where everything is on fire”
Ulla for leadership provides insights into productivity black holes, morale cliffs, and meeting time sinks. This isn’t just data - it’s a mirror, and sometimes the reflection is… not cute.
🤖 Chatbots that don’t make citizens cry in online queues
Ulla Chatbot is a customised assistant that runs 24/7, doesn’t ask you to “please come back during business hours,” and actually knows what page the housing application form is on.
So, is this a revolution or just a PowerPoint deck?
AI in the public sector isn’t hype anymore - it’s here. But the real impact shows up only when tools are introduced wisely, not just installed to “look innovative.”
Ulla isn’t a magic wand. It’s more like a toolbox - with shovels, drills, and measuring tape - for finally building a functional government tech stack. And yes, that journey might start with your first meeting in three years that ends with action items instead of “you all know what I mean, right?”